Salesforce Essentials Review Pros, Cons, And How It Compares | 2022 Update

Salesforce Essentials Ratings

Overall Rating	80%
Ease Of Setup Rating	63%
Ease Of Use Rating	74%
Customer Support Rating	70%

Salesforce Essentials Guide for 2022 – Quick Summary

Salesforce Essentials Location

Salesforce Essentials Pricing & Costs

Plan Name	Price	Duration

Our full Salesforce Essentials Review covers everything you need to learn about implementing Salesforce Essentials. Fantastic crm software can not only help your business to become more efficient and thrive but also provide you a platform that can give you favourable profits. If you would like to earn profits, you should ensure you are using a good piece of crm software.

There's absolutely no sure-fire method to guarantee profits; thus, you must carefully assess your crm software before you select it. It's a common misconception that all crm software is the same, but that is not true. Wrong judgment, in the beginning, can put your business at risk.

Salesforce Essentials is a piece of crm software that has paved its way successfully. Within this review of Salesforce Essentials, we've tried to collate some of the vital facets. This review will help you to know whether Salesforce Essentials is a fantastic match for your business or not. We've tried to breakdown all the features and fees for your convenience.

How To Choose The Best Crm Software For You

When choosing whether Salesforce Essentials is the best crm software for your business there are 5 things to consider and do to make the right choice:

1. Decide what you need to achieve from using Salesforce Essentials
2. Does Salesforce Essentials suit your needs as a full Crm platform?
3. Fully understand the Salesforce Essentials crm platform and tools. Do the Salesforce Essentials tools and resources align with your business needs?
4. Work out the budget available to implement a new Crm solution and do the solutions from Salesforce Essentials offer the features you need within the budget.
5. Register for a account with Salesforce Essentials. Ask for a callback and demo to fully check that the software is right for you.

What is Salesforce Essentials?

Salesforce Essentials is a reputable suite of crm software developed by Salesforce and is developed for small to enterprise sized organizations.

Salesforce was established in 1999 in San Francisco, CA

Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

Does Salesforce Essentials Offer A Free Trial?

Unfortunately Salesforce Essentials does not offer a free trial.

While creating this Salesforce Essentials review we found that it offers a lot of advanced crm features with its paid plans. You can learn more about some of the Salesforce Essentials Crm features further on in this Salesforce Essentials review.

Is Salesforce Essentials The Top Crm Solution In The World?

Crm providers range from one man bands to giant conglomerates; There is a lot out there. But, when it comes to choosing a reputable crm solution, there are numerous considerations that you must consider. To be able to ensure that Salesforce Essentials is the right crm solution to your company, check out our guide below.

Main Features Of Salesforce Essentials

Sales Force Automation Features	Rating
Contact & Account Management	90%

Ticket And Case Management Features	Rating
Ticket Creation User Experience	89%
Ticket Response User Experience	85%
Workflow	87%
Response Automation	87%
Attachments/Screencasts	88%
Ticket Collaboration	87%

Marketing Automation Features	Rating

Customer Support Features	Rating

Knowledge Share Features	Rating
Knowledge Base	80%
Searchable Articles	83%
Community Forums	83%

Communication Features	Rating

Calling Features	Rating

Reporting & Analytics Features	Rating
Social Monitoring	90%
Reporting	91%
Dashboards	93%

Interaction Features	Rating
Tickets and Tagging	88%

Internal Use Features	Rating
Customization	88%

Contacts Features	Rating
Personalization	89%
Information Locater	86%
Record Prospect Data	92%

Mobile & Social Features	Rating

Insights Features	Rating
Notes	89%
Sorts Prospects	80%

Platform Features	Rating
Mobile User Support	94%
ITIL Compliance	87%
Customization	88%
Internationalization	90%
Performance & Reliability	90%
Integration APIs	89%

Communication Channels Features	Rating
Email to Case	90%
Social Integration	88%

Integration Features	Rating

Call Center Features	Rating
Make, Receive, and Record Calls	90%
Customer and Contacts Database	89%

Self Service/Community Features	Rating
Forums	90%
Knowledge Base	90%
Q&A	90%

Alternatives To Salesforce Essentials

Looking for an alternative to Salesforce Essentials?

Many companies want crm software to help with business goals. What's challenging is finding out whether or not the software you choose is right for your business. We have compiled a list of other crm solutions that our reviewers voted best overall compared to Salesforce Essentials. Based on thousands of datapoints, you can see how Salesforce Essentials matches up to the competition, and find the best fit for your needs.

The Top Salesforce Essentials Alternatives Are Listed Below