Zoho CRM Guide – Read our In-Depth Zoho CRM Review

Zoho CRM is a fully functional Crm software platform.

This Zoho CRM review has been updated for 2021 by industry experts with years of business software experience in development, implementation and use.

We have collated thousands of datapoints for all of our Crm software reviews.

This Zoho CRM review contains the latest information about Zoho CRM.

If you're looking for new Crm software then so many facts may be confusing for you. Finding new Crm software requires expert assessing skills and thorough understanding. You will need to fully understand what each piece of Crm software can do to ensure it is a good fit for your business. For starters, you have to choose the ideal Crm software provider who will be clear with you constantly.

In this fast-paced world of business software, you will need advice to make correct decisions. Zoho CRM is just one such piece of Crm software which will enhance your business. It's important to understand all about Zoho CRM until you invest your cash in their software.

Our entire Zoho CRM Review covers all you need to learn about their Crm software. A fantastic piece of Crm software can ease multiple burdens within a business and give you positive ROI. If you would like to earn a good return on investment, you should use Crm products that contrasts with your business needs.

There is no sure-fire method to guarantee a good ROI; therefore, you should carefully assess any new Crm software before you select them. It is a common misconception that all Crm products are exactly the same, but that's not true. Wrong judgment, initially, can put your business in reverse.

Zoho Corporation Pvt. Ltd. is a provider of crm software which has forged its way successfully over the years and provides one of the best Crm software on the market. In this review, we have tried to collate all of the vital facets of Zoho CRM. This review can allow you to know whether software from Zoho Corporation Pvt. Ltd. is a fantastic fit for your needs or not. We've tried to breakdown all of the qualities and fees for your convenience.

Zoho CRM Ratings

Zoho CRM Overall Rating
78%
Zoho CRM Ease Of Setup Rating
76%
Zoho CRM Ease Of Use Rating
80%
Zoho CRM Support Rating
73%

Choosing The Best Crm Software For You

When deciding whether Zoho CRM is the most appropriate crm software for your business there are 5 things to consider and do to make the right choice:

  • Detail Out what you need to achieve from using Zoho CRM
  • Does Zoho CRM suit your needs as a full Crm platform?
  • Fully research the Zoho CRM crm platform and tools. Do the Zoho CRM tools and resources stack up against your business needs?
  • Decide the budget available to implement a new Crm solution and do the solutions from Zoho CRM offer the features you need within the budget.
  • Sign up for a account with Zoho CRM. Ask for a callback and demo to finally check that the solution is right for you.
  • Zoho CRM Review – Company Overview

    Full Company Name Zoho Corporation Pvt. Ltd.
    Website URL https://www.zohocorp.com/index.html
    Zoho Corporation Pvt. Ltd. Phone Number +1 (888) 900-9646
    Year Founded 1996
    Zoho Corporation Pvt. Ltd. Address Pleasanton, CA
    Zoho Corporation Pvt. Ltd. Employees (As per LinkedIn) 8,014
    Revenue Unknown
    Ownership Private
    Zoho Corporation Pvt. Ltd. Twitter Handle @Zoho
    Zoho Corporation Pvt. Ltd. Twitter Followers 57043
    Zoho Corporation Pvt. Ltd. LinkedIn https://www.linkedin.com/company/38373/
    Main Software Features Contact & Account Management, Partner Relationship Mgmt. (PRM), User, Role, and Access Mgmt. - CRM,

    Zoho CRM Pricing & Costs

    Free Edition

    $0 Forever free up to 3 users

    Standard

    $12 Per month/per user

    Professional

    $20 Per month/per user

    Enterprise

    $35 Per month/per user

    Ultimate

    $100 Per month/per user

    What is Zoho CRM?

    Zoho CRM is a fully functional piece of crm software provided by Zoho Corporation Pvt. Ltd. and is targeted for small to enterprise sized businesses.

    Zoho Corporation Pvt. Ltd. was founded in 1996 in Pleasanton, CA.

    Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization.

    Zoho CRM Free Trial

    Zoho CRM does not offer a free trial.

    While creating this Zoho CRM review we found that it offers a lot of advanced crmfeatures with its paid plans. You can learn more about some of the Zoho CRM Crm features further on in this Zoho CRM review.

    Is Zoho CRM The Best Crm platform available?

    Crm suppliers range from one man bands to giant multinationals; There is a whole lot out there. But, when it comes to selecting a Crm solution, there are several considerations you have to factor in. In order to ensure that Zoho CRM is the best Crm solution for your small business, take a look at our guide below.

    Zoho CRM Features

    Zoho CRM offers advanced crm festures like Contact & Account Management, Partner Relationship Mgmt. (PRM), User, Role, and Access Mgmt. - CRM,

    Zoho CRM Review - Sales Force Automation Features & Rating

    Sales Force Automation Features Rating
    Contact & Account Management
    84%
    Partner Relationship Mgmt. (PRM)
    82%
    Opportunity & Pipeline Mgmt.
    80%
    Task / Activity Management
    80%
    Territory & Quota Management
    75%
    Desktop Integration
    81%
    Product & Price List Management
    78%
    Quote & Order Management
    77%
    Customer Contract Management
    81%

    Zoho CRM Review - Marketing Automation Features & Rating

    Marketing Automation Features Rating
    Email Marketing
    78%
    Campaign Management
    77%
    Lead Management
    82%
    Marketing ROI Analytics
    77%

    Zoho CRM Review - Customer Support Features & Rating

    Customer Support Features Rating
    Case Management
    78%
    Customer Support Portal
    77%
    Knowledge Base
    77%
    Call Center Features
    76%
    Support Analytics
    78%

    Zoho CRM Review - Reporting & Analytics Features & Rating

    Reporting & Analytics Features Rating
    Reporting
    80%
    Dashboards
    80%
    Forecasting
    79%

    Zoho CRM Review - Mobile & Social Features & Rating

    Mobile & Social Features Rating
    Social Collaboration Features
    79%
    Social Network Integration
    79%
    Mobile User Support
    79%

    Zoho CRM Review - Platform Features & Rating

    Platform Features Rating
    Customization
    78%
    Workflow Capability
    78%
    User, Role, and Access Management
    82%
    Internationalization
    79%
    Sandbox / Test Environments
    73%
    Document & Content Mgmt.
    78%
    Performance and Reliability
    82%
    Output Document Generation
    78%

    Zoho CRM Review - Integration Features & Rating

    Integration Features Rating
    Data Import & Export Tools
    82%
    Integration APIs
    78%
    Breadth of Partner Applications
    75%

    Alternatives To Zoho CRM

    Looking for alternatives to Zoho CRM? A Lot of companies want crm software to help with business goals. What is challenging is finding out whether or not a piece of software you choose is right for your business. We have compiled a list of crm software that our reviewers voted best overall compared to Zoho CRM. Based on thousands of datapoints, you can see how Zoho CRM matches up to the competition, and find the best fit for your business.

    The Top 20 Zoho CRM alternatives are listed below

    Fruition Partners CRM

    Overall rating 84%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About Fruition Partners CRM

    Fruition Partners CRM was founded in 1998 in Rijswijk , Netherlands.

    A new and smart CRM app for real customer intimacy and a firm boost of your business. All your customer data always available in ServiceNow.

    Jeenga

    Overall rating 92%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About Jeenga

    Jeenga was founded in 2014 in So Paulo , Brazil.

    Jeenga is the multi-channel marketing automation and CRM platform.

    MaxiClient CRM

    Overall rating 84%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About MaxiClient CRM

    MaxiClient CRM was founded in 2014 in United States.

    A COMPLETE SALES CRM SOFTWARE FOR YOUR BUSINESS

    VisionFlow

    Overall rating 88%
    Setup Rating 50%
    Ease Of Use Rating 85%
    Support Rating 40%
    About VisionFlow

    VisionFlow was founded in 2001 in Stockholm, Sweden.

    VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more. It is modular and responsive to your needs and gives you the setup you require.

    Anthill CRM

    Overall rating 84%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About Anthill CRM

    Anthill CRM was founded in 2011 in Leeds, United Kingdom.

    Anthill is a process-focused CRM, designed to manage unique customer journeys. Every company in the world operates differently, so we have built a platform to support individual operations and their way of working.

    MARS

    Overall rating 25%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About MARS

    MARS was founded in 1981 in Elgin , USA.

    MARS is an intranet CRM application designed to integrate with existing corporate enterprise systems and can be customized to meet your specific needs.

    CONTACTfile

    Overall rating 84%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About CONTACTfile

    CONTACTfile was founded in 2006 in Friday Bridge, United Kingdom.

    CONTACTfile CRM is your 'contact file'. It serves as your very own CRM solution. With CONTACTfile you'll have CRM tools at your fingertips; you'll be able to keep and find details of your contacts whether at home or work, be reminded to do things, import and export your data, and many other things!

    Odoo CRM

    Overall rating 80%
    Setup Rating 73%
    Ease Of Use Rating 83%
    Support Rating 75%
    About Odoo CRM

    Odoo CRM was founded in 2005 in Brussels, Belgium.

    Open Source & Social CRM

    MCA Suite

    Overall rating 100%
    Setup Rating 50%
    Ease Of Use Rating 100%
    Support Rating 83%
    About MCA Suite

    MCA Suite was founded in 2012 in New York, United States.

    CRM for Merchant Cash Advance Industry

    HOGUNSOFT

    Overall rating 86%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About HOGUNSOFT

    HOGUNSOFT was founded in 2007 in Cesson Svign ,France.

    Manage your contacts, prospect easily, simply retain your customers.

    Manufacturing X Sales Platform

    Overall rating 98%
    Setup Rating 100%
    Ease Of Use Rating 90%
    Support Rating 93%
    About Manufacturing X Sales Platform

    Manufacturing X Sales Platform was founded in 2012 in Singapore, Singapore.

    Manufacturing X Sales Platform combines the power of CRM and CPQ with production expertise and intelligent insights to transform the profitability of manufacturing businesses today. We uniquely enable manufacturing businesses to offer outcome based solutions to their customers by providing real-time project based pricing and cost estimation requiring production , manufacturing process and engineering design insights. In addition, we also enable them to sell standard, configured and engineer to order products.

    CONTACT MANAGER CRM

    Overall rating 40%
    Setup Rating 50%
    Ease Of Use Rating 50%
    Support Rating 33%
    About CONTACT MANAGER CRM

    CONTACT MANAGER CRM was founded in 2000 in Guildford, England.

    It is an integrated contact management database system that provides financial and activity management functions and is designed specifically for medium and large UK-based associations offering membership software solutions.

    Saratoga CRM

    Overall rating 30%
    Setup Rating 50%
    Ease Of Use Rating 50%
    Support Rating 40%
    About Saratoga CRM

    Saratoga CRM was founded in 2018 in Austin, TX.

    Streamline operations in order to better serve their existing customers, as well as attract new customers.

    TugBiz CRM SOFTWARE

    Overall rating 84%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About TugBiz CRM SOFTWARE

    TugBiz CRM SOFTWARE was founded in 2010 in Pune,India.

    We help you to implement all your processes with our most configurable & customizable software. Depending on your business the software can be configured to fulfill all your requirements

    Crust CRM

    Overall rating 84%
    Setup Rating 50%
    Ease Of Use Rating 30%
    Support Rating 40%
    About Crust CRM

    Crust CRM was founded in 2019 in Blackpool ,England.

    Crust CRM is the highly flexible, scalable and open source Salesforce alternative, that enables you to sell faster and interact with leads, clients and team members easier then ever before. Seamless integration with Crust Messaging and Crust Identity and Access Management make it the most complete and flexible self-hosted CRM platform on the market.

    Kordeva

    Overall rating 100%
    Setup Rating 50%
    Ease Of Use Rating 100%
    Support Rating 40%
    About Kordeva

    Kordeva was founded in 2015 in Islamabad, Pakistan.

    Enterprise IP PBX Software offers one of the most adaptable platforms. It allows utmost customisation, has unbounded attributes and ease of usability, which makes it one of the splendiferous software solution for global communication.

    XPO Online

    Overall rating 76%
    Setup Rating 50%
    Ease Of Use Rating 87%
    Support Rating 40%
    About XPO Online

    XPO Online was founded in 2016 in Doncaster, England.

    XPO online is a professional and business networking platform designed to help business professionals overcome the challenges they face in their roles.

    Kapture CRM

    Overall rating 96%
    Setup Rating 50%
    Ease Of Use Rating 83%
    Support Rating 100%
    About Kapture CRM

    Kapture CRM was founded in 2011 in Bangalore,INDIA.

    Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.

    Sugar Sell

    Overall rating 74%
    Setup Rating 71%
    Ease Of Use Rating 74%
    Support Rating 75%
    About Sugar Sell

    Sugar Sell was founded in 2004 in Cupertino, CA.

    Create extraordinary customer relationships with the worlds most intuitive and collaborative CRM a four-time winner in the prestigious PCMag Readers Choice awards. Track and monitor activities, map each customers journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.

    InTouch CRM

    Overall rating 92%
    Setup Rating 50%
    Ease Of Use Rating 89%
    Support Rating 83%
    About InTouch CRM

    InTouch CRM was founded in 2005 in North Somerset, United Kingdom.

    CRM, sales and marketing automation tool for small to medium businesses